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Return policy


Right of withdrawal


The customer will have the right to withdraw from the contract during a period of 14 calendar days, counting from the day of purchase.

The aforementioned right regarding the supply of goods made according to the specifications of the consumer and user or clearly personalized shall not apply.


The client must communicate this withdrawal to TELECAJAS A DOMICILIO, S.L. in the established term. With the exercise of this right will extinguish the obligations of the parties to execute the contract remotely.
Any payment that the consumer customer would have made until the time of withdrawal, including delivery costs, will be returned before 14 calendar days.


The consumer customer will assume the return and transport cost, if applicable, within a maximum period of 14 calendar days from the notification of the withdrawal. You must send the complete product, with all its accessories, in perfect conditions of use and in its original packaging, attaching a copy of the invoice or delivery note.

Satisfaction guaranteed

In order for the guarantee 100% satisfied of the requested products to be applicable, the following requirements must be met:

The maximum period to return the products is 30 days from the receipt of the order.
The client must communicate this return to TELECAJAS A DOMICILIO, S.L. and then, to send the complete product to postage paid, with all its accessories, in perfect conditions of use and in its original packaging, attaching a copy of the invoice or delivery note.
The cost of the return will be charged to the customer, except if the return derives from an error of TELECAJAS A DOMICILIO, S.L.
The client must notify TELECAJAS A DOMICILIO, S.L. In order to arrange the collection of the product you wish to return.
The customer can choose to order a product in exchange for the one that is returned, request a credit or request the refund of the product, which will be done after 15 days from the return of the product.