1 - How are transport costs?
In TeleCajas.com the shipping cost is Free and Urgent and where the amount of your order exceeds the amount of € 29 + VAT only (21%) (Total € 35) throughout Spain and Portugal Peninsular Peninsular, and be sent Urgent transport through delivery next day, ie 24h Courier Service. When the order does not exceed 35 € (VAT Incl.) Transportation cost of 4.99 € (VAT Incl.) To apply deliveries Peninsula. Islas Baleares an extra charge of 20 € (VAT Incl.) Applies. At present it is not possible shipments to: Canary Islands, Ceuta and Melilla
2 - When will I receive my order?
TeleCajas.com works with operators express delivery if you order before 6pm will be delivered the next day or before 24h at home. Keep in mind that these are working days: Note 1: Orders placed on Friday will ship the following Monday (unless delivery is specified on saturday) .Note 2: Orders placed on Saturday and Sunday will ship the following Tuesdays (to be sent on Monday)
3 - You can request delivery on Saturday?
You can request delivery on a Saturday morning at an extra charge of 15 € and only for certain cities (usually provincial capitals, consult others). For this, you must indicate any day of the week when ordering well in the "comments" field, either by sending an email request to [email protected] or our phone 954998801
4 - Is it possible payment cash on delivery?
In TeleCajas.com is possible to pay in cash at the time of receipt of the goods (also called payment to reimbursement), with an extra charge of 5% of the order with a minimun of € 4.99 (VAT included)
5 - Is it possible to buy the products in a physical store?
TeleCajas.com born exclusively as online store, and therefore in order to maintain the lowest possible prices is functioning as e-Commcerce online only
6 - How I can check the quality of products sold before buying?
TeleCajas.com works with the best suppliers in each sector, meeting all standards of quality, safety and environment required by Spanish legislation. All cardboard products are manufactured in European Union and are mostly paper and cardboard from recycled and 100% recyclable. Therefore Telecajas guarantees your complete satisfaction of your purchase at the time of delivery.
7 - How do I can return a product to an order that I made?
TeleCajas.com supports its products returns within 14 days of receiving your order if you are not happy with it. To do this you need to ask a refund through their account on Returns My Telecajas.com paragraph (https://www.telecajas.com/es/historial-of-order) Or contact us by email: orders @ telecajas.com indicating us the code and date of pedido.Una once received the order back in our warehouse, teleCajas.com check the correct status of the products that make the return and will reimburse them in a bank account by indicanda the customer within 30 days of receipt by us. In case it can not be effected delivery due to the absence of the client at home, several times, or error in the delivery details provided which preclude the completion of delivery of the order, Telecajas refund 70% of total amount paid, considering that 30% correspond to shipping and transportation costs of returning to our stores, as well as the possible deterioration of the products which may not be put back on sale (deterioration of stock)
8 - You are my data safe?
TeleCajas.com uses a secure server using SSL security certified 128-bit encryption issued by PositiveSSL Inc., plus external secure payment systems sector leaders: Gateway 4B ING Bank and Paypal payment system, so your data will always remain encrypted at all times and protected.
9-I have not received any mail order confirmation, what is due?
In TeleCajas.com at the time you place your order and I will be automatically sent by the system an email with a summary of your order and instructions. If for any reason I had not received please check your Spam tray after a few minutes of it. Failure to receive any communication by the system please contact with us as soon as possible to communicate the incidence and proceed to review what happened and suggest other ways for proper delivery of your order at home.
10 I have more questions, How can I contact TeleCajas.com?
These are our contact details, from 9 am-7pm Monday to Friday: Tel: (+34) 954 99 88 01, Email: [email protected]